Legal
Refund and cancellation policy
In short
- You have a legal 14-day right to cancel. Because the bank is supplied immediately, you agree at checkout that starting to use it ends that right.
- Separately, as goodwill, we will refund you in full within 14 days of purchase on request if you have answered fewer than 50 questions.
- If the content is faulty or not as described, your statutory rights apply regardless of either of the above.
- To claim, email hello@gastroqbank.com from the address on your account.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when you buy digital content online you normally have 14 days from the day of purchase to cancel for any reason and receive a full refund.
2. Immediate supply and consent
The 2027 exam pass is digital content that is available to use as soon as you pay. The law allows us to supply it inside the 14-day period only if you expressly ask us to and acknowledge the consequence. So at checkout you will be asked to confirm the following before paying:
I accept the terms and refund policy. I'd like access now, and I understand that using the question bank ends my 14-day right to cancel.
The receipt we email you confirms this.
"Starting to use" means signing in to the paid bank and answering a question. If you pay but never sign in and answer a question, your 14-day right to cancel is unaffected and you can claim a full refund within 14 days of purchase.
Nothing in this section affects your rights where the content is faulty or not as described (see section 4).
3. Our goodwill refund
We would rather you were not stuck with something that does not suit you. So, going further than the law requires:
- If you ask within 14 days of purchase, and you have answered fewer than 50 questions in the paid bank, we will refund you in full. You do not need to give a reason.
- The free questions do not count towards the 50.
- Once refunded, your access ends. Anki files you have already exported are yours to keep.
Outside these conditions, refunds are at our discretion. If you think your circumstances are unusual, email us and explain; we will listen.
4. Faulty or misdescribed content
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair or replacement, and if that is not possible or not done within a reasonable time, to a price reduction, which may be a full refund. These rights apply throughout your pass, not just for 14 days, and are not affected by sections 2 or 3.
Honest disagreement over a single question, or an error that we correct when reported, does not by itself make the bank faulty. Widespread or uncorrected errors, or being unable to access the bank for an extended period through our fault, may do. See also section 7 of the terms.
5. How to claim
- Email hello@gastroqbank.com from the email address on your account. Put "Refund" in the subject. You may use the model form below but you do not have to.
- We will reply within 5 working days to confirm whether the refund is due.
- Refunds are made to the card you paid with, through Stripe, within 14 days of our confirming the refund. Your bank may take a few further days to show it.
Model cancellation form (optional):
I hereby give notice that I cancel my contract for the supply of the GastroQBank 2027 exam pass.
Ordered on: [date] Name: [your name] Account email: [your email]
Date: [date]
6. If the exam date moves or is cancelled
If the ESEGH sitting on 7 April 2027 is rescheduled, your pass is extended to 3 weeks after the new date at no charge. If the sitting is cancelled rather than moved, we will contact you and you may ask for a proportionate refund. See section 8 of the terms.
7. Complaints
If you are unhappy with how a refund request has been handled, email us and say so. If we cannot resolve it, you can seek advice from Citizens Advice or bring a claim in the courts as set out in the terms.